Privacy Policy
Effective Date: April 22, 2025
At Fone Masters, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us online or in-store.
1. Information We Collect
We may collect the following types of personal information:
- Full name
- Contact details (phone number, email, address)
- Device information (model, serial number, issue details)
- Payment information (processed securely via trusted third-party services)
- Any data you voluntarily share during repair/service requests
2. How We Use Your Information
We use your information to:
- Provide repair and diagnostic services
- Communicate with you about your service request
- Send updates, invoices, or receipts
- Improve customer experience and support
- Comply with legal obligations
3. Data Protection
We take appropriate technical and organizational measures to protect your information from unauthorized access, misuse, or loss. Payment transactions are processed through secure, PCI-compliant gateways.
4. Sharing of Information
We do not sell or rent your personal data.
We may share your information only with:
- Trusted third-party service providers (e.g., payment processors)
- Legal authorities when required by law
5. Your Rights
You have the right to:
- Access and correct your personal data
- Request deletion of your data (subject to legal limitations)
- Opt-out of marketing communications at any time
6. Cookies and Tracking (if applicable)
Our website may use cookies to enhance your browsing experience and collect analytics data. You can control cookies through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
8. Contact Us
For any questions or privacy-related requests, please contact:
0414 572 185
info@fonemasters.com.au