FAQs - Fone Masters

Q. What types of devices do you repair?

We repair a wide range of devices including iPhones, Android phones (Samsung, Oppo, etc.), iPads, tablets, MacBooks, and laptops.

Q. Do I need to book an appointment?

Walk-ins are welcome, but we recommend booking an appointment for quicker service, especially for complex issues or mobile/on-site repairs.

Q. How long does a typical repair take?

Most common repairs like screen or battery replacements are completed within 30–60 minutes. Some issues may require more time depending on availability of parts and severity of damage.

Q. Do you use genuine parts?

We use high-quality parts and offer both genuine and OEM-grade alternatives based on your preference and budget.

Q. Is there a warranty on repairs?

Yes! All our repairs come with a 30 to 90-day warranty depending on the service and parts used. This warranty covers parts and workmanship but does not cover physical or liquid damage after repair.

Q. What happens if you can't fix my device?

If we’re unable to repair your device, you won’t be charged under our “No Fix, No Fee” policy (excluding diagnostic services or severe damage cases).

Q. Do you offer mobile repair or pickup services?

Yes, we offer on-site repairs and pickup/drop-off options in Tarneit and nearby suburbs. Call us to check availability and fees.

Q. Will my data be safe during repair?

While we take every precaution, we recommend backing up your data before bringing in your device. We are not liable for any data loss during repair.

Q. What payment methods do you accept?

We accept cash, EFTPOS, credit/debit cards, and mobile payments (Apple Pay, Google Pay).

Q. Where are you located and how can I contact you?

Contact: 0414 572 185
Email: info@fonemasters.com.au

Q. What payment methods do you accept?

We accept: Cash EFTPOS Credit/Debit Cards (Visa, MasterCard) Mobile Payments (Apple Pay, Google Pay)

Q. Is there a deposit required?

For standard repairs, no deposit is required. However, for special orders or high-value parts, a deposit may be requested before proceeding.

Q. Do you offer payment plans or Buy Now, Pay Later (BNPL)?

Currently, we do not offer payment plans or Afterpay/ZipPay options — but we’re working on adding more flexible payment solutions soon!

Q. Are your prices inclusive of GST?

Yes, all quoted prices are inclusive of GST unless stated otherwise.

Q. Do you provide invoices or receipts?

Absolutely. We provide detailed receipts or tax invoices for all services and payments, sent via email or printed as per your preference.

Q. What if I’m not happy with the repair after payment?

Your satisfaction matters. If you experience issues after the repair, please contact us immediately. Your repair is covered under our warranty, and we’ll make it right.

Q. Is there a cancellation fee?

No cancellation fee for walk-in or standard service cancellations. If a special part has been ordered or a mobile visit has been scheduled, a fee may apply if canceled on short notice.